Refund policy
RETURN & REFUND POLICY
Thank you for shopping with Nexora Stores.
We want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
RETURNS
• Customers may request a return within 30 days after receiving the order.
• Items must be unused, in original condition, and in original packaging.
• Products that are damaged due to misuse or normal wear are not eligible for return.
FREE RETURN SHIPPING
• Nexora Stores provides free return shipping for eligible returns.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Personal care products
• Beauty products
• Used items
• Gift cards
• Final sale items
REFUNDS
• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 5–10 business days.
LATE OR MISSING REFUNDS
If you haven’t received your refund yet:
• Check your bank account again
• Contact your credit card provider
• Contact your bank
EXCHANGES
We only replace items if they are defective or damaged upon arrival.
CANCELLATIONS
Orders can only be canceled within 12 hours after placing the order.
CONTACT US
Email: nexorastore96@gmail.com
Location: Dubai, United Arab Emirates
